This spring certainly comes with challenges that the whole world is facing for the first time, however it provides for an opportunity to review ourselves and look for improvements in our own work. For that reason, IdeaText has been keeping busy by organizing and optimizing the internal procedures of the company. The most important of them all has been preparing to receive ISO quality certifications.
Since day one, IdeaText has been organizing its work to match the guidelines of these certifications. For years, we have been servicing our clients with these standards in mind. However, ISO certifications are not just about the quality of our translations, it’s about having a balanced structure of client service, feedback review, company goals, sales planning and so much more. So, we decided that year 2020 is going to be the year we finally put in the work to receive these certifications
It is no secret that ISO certification is a very well-known quality discipline and almost every manufacturing and service industry upholds a certain ISO standard. The guidelines for translation quality procedures, vendor selection and feedback tracking are all gathered and stated in the ISO 17100:2015 quality standard, therefore choosing to qualify for this standard was an obvious choice. ISO 9001:2015 is a different story. While these two standards integrate and work together very well, they each serve a different purpose. ISO 9001:2015 focuses on company’s internal procedures, business analysis, client service, company goals. This standard provides a very welcome structure that can otherwise turn out to a be a chaos of numbers, short term goals, long term goals and customer relations. A combination of these two quality certifications allows IdeaText to uphold quality goals of our external services, as well as maintain a laser-focus on our internal development objectives.
With the acquisition of ISO 9001:2015 and ISO 17100:2015, IdeaText commits to upholding the guidelines and recommendations of excellent customer service, multi-level quality assurance, feedback review and provision of highest quality end-product. Cooperation with an ISO certified language services provider ensures that your translations will undergo a full translation and revision procedure and will be subject to quality assurance procedures.
You’re always welcome to reach out to us by clicking here!