As the industry evolves, rules of competitiveness become increasingly complex. We compete in client service, financial measurements, margins, but something that we should never question is quality. For that reason, in every industry, including translation, there are standards. They make sure that the companies that have been awarded with these standards implement certain, fail-safe procedures to ensure that product or service quality is not a gamble.
ISO quality certifications provide a guarantee to our clients that when it comes to translating their product, we as a partner, make every effort to ensure the translations are done in the best form possible.
IdeaText has been awarded two quality certifications – ISO 9001:2015 and ISO 17100:2015. Below, you’ll find a brief overview on what these standards entail.
ISO 9001 is the internationally recognized standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world. It is a set of principles that ensure that a company is working towards consistently satisfying its customers. In simple terms, ISO 9001 certification provides the basis for effective processes and effective people to deliver an effective product or service time after time.
The key to any successful business is a strong quality control. Our existing and potential customers must be confident that the service we offer meet or exceed expected standards. ISO 9001 is a quick and easy way for clients to see that our company has put the time and effort into making sure our service is the best it can possibly be.
The ISO 17100 standard is the first international quality standard of its kind for translators and translation companies, and was only introduced in 2015. This standard holds a set of rules pertaining to translation procedure and ensures that translation companies awarded with this certification have implemented and follow these rules. ISO 17100 standard requires translation agencies to collaborate with experienced and verified translation resources and to ensure the quality assurance and verification procedures are followed.
For clients, choosing to cooperate with an ISO 17100 certified translation agency means an increased security and guarantee that the translations they receive are done carefully with attention to quality, consistency and culture of the target market.
We would love to discuss and explain our quality procedures even further, so feel free to drop us a line, and let’s talk!